Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, “Delivering Knock Your Socks Off Service” has been completely revised and is better than ever! Still the go-to guide on providing the kind of outstanding service that keeps customers […]

Written in a fast-paced thriller style, The Goal, a gripping novel, is transforming management thinking throughout the world. It is a book to recommend to your friends in industry – even to your bosses – but not to your competitors. Alex Rogo is a harried plant manager working ever more desperately to try improve performance. […]

Why is it that some people make dream after dream come true, while others just continue dreaming and spend their lives building dreams for someone else? One simple reason: those that are “successful” have found their SLIGHT EDGE! The Slight Edge is not just another self-help, motivation tool of methods you must learn in order to […]

Marriage should be based on love, right? But does it seem as though you and your spouse are speaking two different languages? New York Times bestselling author Dr. Gary Chapman guides couples in identifying, understanding, and speaking their spouse’s primary love language—quality time, words of affirmation, gifts, acts of service, or physical touch. By learning the five […]

Traction by Gino Wickman is a must-read for any entrepreneur or business leader who wants to create a successful company. In this book, Wickman lays out a simple but effective framework for creating a company that is focused, productive, and profitable. By clearly defining your vision, mission, values, and metrics, you will create a shared […]

The New York Times bestseller that gives readers a paradigm—shattering new way to think about motivation. Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That’s a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, […]

Your guide to becoming an explanation specialist. You’ve done the hard work. Your product or service works beautifully – but something is missing.  People just don’t see the big idea – and it’s keeping you from being successful. Your idea has an explanation problem. The Art of Explanation is for business people, educators and influencers […]

12: The Elements of Great Managing is the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup’s 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain […]

Noted media pundit and author of Playing the Future Douglas Rushkoff gives a devastating critique of the influence techniques behind our culture of rampant consumerism. With a skilled analysis of how experts in the fields of marketing, advertising, retail atmospherics, and hand-selling attempt to take away our ability to make rational decisions, Rushkoff delivers a bracing account of […]