The book that revolutionized business communications has been updated for today’s communication challenges. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up […]
The SCRUM Fieldbook
Based on years of work in the field with scores of companies, including Bosch, 3M, Schlumberger, and Rio Tinto, The Scrum Fieldbook delivers a hands-on, practical approach to rapidly delivering value for companies and organizations. Scrum is the secret weapon behind some of today’s most successful companies. Businesses like Google, Facebook, Amazon, and Apple use Scrum to […]
HBR’s 10 Must Reads on Managing People
Managing people is fraught with challenges―even if you’re a seasoned manager. Here’s how to handle them. If you read nothing else on managing people, read these 10 articles (featuring “Leadership That Gets Results,” by Daniel Goleman). We’ve combed through hundreds of Harvard Business Review articles and selected the most important ones to help you maximize your employees’ […]
8 Reasons Why Employees Quit and What You Can Do to Retain Them
High turnover is a major problem affects most industries. The national average turnover rate in 2019 was 36.4 percent, a jump of nearly 10 percent from a record of 27 percent in 2018. The number has increased by 88 percent since 2018. Many people argue that this happens as more people, including younger employees, enter […]
Achieving True Business Class with David Hilton
“I’m working myself into the ground… I haven’t taken a vacation in 5 years… my employees are useless. Whatever I’m doing isn’t working… there’s got to be a better way!” If you are like most business owners, you started your business primarily because you were tired of working for someone else. Unfortunately, for many business owners, the […]
Managing Your Business Through a Recession
In today’s economy, the small business owner may encounter situations where one or more of the employees’ performances are affected. Because some employees may worry about not having a job a month or two down the road, their focus might not be as clear as compared to someone who had a guaranteed position. And in […]